TERMS AND CONDITIONS

1. GENERAL

1.We, the website www.richardcasino.com (“Casino”, “Website”, “We”, “Us”, “Our”), confirm that the Casino is operated in compliance with all applicable laws and regulatory requirements.

It is solely the player’s responsibility to check and understand the laws and regulations in the relevant jurisdiction that apply to online gambling.

2. CHANGES TO TERMS AND CONDITIONS

The Casino may amend these Terms and Conditions at its sole discretion whenever necessary. We will use reasonable endeavours to notify players of material amendments by email. Nevertheless, all players are strongly encouraged to review this page regularly to remain informed of any updates.

3. WHO CAN PLAY

The Casino only accepts players from countries and geographical regions where online gambling is lawful. Before placing any bets on the Website, it remains entirely the player’s responsibility to confirm the gambling laws and regulatory requirements applicable in their jurisdiction.

The Casino accepts adults only (minimum age 18) and players who have reached the minimum legal age for online gaming in the jurisdiction where they reside. It is exclusively the player’s responsibility to confirm the applicable age restrictions in their jurisdiction.

You are wholly responsible for making enquiries and ensuring that your participation in the games does not breach any laws that apply to you. Depositing real money and playing for real funds is governed by the laws of your country, and you alone are responsible for complying with your local requirements.

The Company reserves the right to request proof of age and to restrict access to the Website or suspend a Player Account where a player does not satisfy this requirement.

Bonuses are not available to players from Sweden, including (without limitation) participation in promotional programmes, receipt of VIP rewards, and the exchange of comp points.

Users from the following countries and their territories (“Restricted Countries List”) are not permitted to deposit or play real money games: Afghanistan, Åland Islands, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Democratic Republic of the Congo, Dutch West Indies, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Hawaii, Heard Island and McDonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kenya, Kiribati, Kyrgyzstan, Lao People’s Democratic Republic, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Macao,Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Netherlands, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Republic of the Congo, Réunion, Romania, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten (Dutch part), Slovakia, Solomon Islands, Somalia, South Georgia and the South, Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St Eustatius And Saba, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Kingdom, United States of America, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

If a player breaches this Restricted Countries policy, the Casino cannot guarantee that withdrawals or refunds will be successfully processed.

4. GAMES AVAILABILITY AND RULES

Please note that certain games may not be available in some jurisdictions, in accordance with the policies of game providers, which may be amended from time to time.

Using a VPN or similar tool to circumvent a provider’s restrictions is strictly prohibited and may result in the confiscation of winnings.

Absolute Restriction

NetEnt will not allow NetEnt Casino Games to be made available to any entity operating in any of the jurisdictions listed below (regardless of whether NetEnt Casino Games are supplied by that entity within that jurisdiction) unless the relevant licences are in place.

Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

Blacklisted Territories

NetEnt Casino Games must not be offered in the following territories:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

Blacklisted Branded Games Territories

The following NetEnt Branded Games are subject to additional restrictions on top of the Blacklisted Territories listed above:

3.1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories:

Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:

Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.

3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories:

Indonesia, South Korea.

3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:

Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.

3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories:

Cuba, Jordan, Turkey, Saudi Arabia.

Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:

Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.

Players located in Canada are not eligible to play NYX games.

5. ACCEPTED CURRENCIES

The Website supports play in the following currencies: EUR, USD, CAD, AUD, NZD, NOK, BTC, BCH, DOGE, LTC, ETH, USDT.

6. FEES AND TAXES

You are solely responsible for any fees, duties and taxes payable on your winnings in accordance with the laws of the jurisdiction in which you reside.

7. GAME RULES

By accepting these Terms and Conditions, you confirm that you are familiar with and understand the rules governing the games made available on the Website. You may, at your discretion, review the theoretical payout percentage applicable to each game.

8. DISCLAIMER OF LIABILITIES

By accepting these Terms and Conditions, you acknowledge that gambling can result in financial loss. The Casino accepts no liability for any financial losses arising from your use of the Website.

The Casino is not responsible for any hardware or software malfunction, internet instability or interruption, or other technical issue that may restrict access to the Website or prevent uninterrupted gameplay.

In the unlikely event that a wager is confirmed or a payment is made by us in error, the Company reserves the right to void any wagers affected by that error, or to rectify the error by re-settling all impacted wagers on the terms that should have applied at the time the wager was placed, had the error not occurred.

If the Casino credits your Player Account with a deposit, bonus or winnings that are not rightfully yours—whether due to a technical fault, an error in the paytables, human error or otherwise—such amount and/or any winnings derived from it remain the property of the Casino and will be removed from your Player Account. If you have withdrawn funds to which you were not entitled before we identify the error, the incorrectly paid amount will (without limiting any other remedies available at law) constitute a debt owed by you to us. Where an incorrect credit occurs, you must notify us immediately by email.

The Casino, its directors, employees, partners and service providers:

  • do not represent or warrant that the software or the Website is fit for purpose;
  • do not represent or warrant that the software and the Website are error-free;
  • do not represent or warrant that the Website and/or games will be available without interruption; and
  • will not be liable for any loss, cost, expense or damage (whether direct, indirect, special, consequential, incidental or otherwise) arising in connection with your use of the Website or participation in the games.

You agree to indemnify and hold harmless the Casino, its directors, employees, partners and service providers from and against any costs, expenses, losses, damages, claims and liabilities of any kind arising out of, or in connection with, your use of the Website or participation in the Games.

You acknowledge that the Casino has the final authority to determine whether you have breached these Terms and Conditions in a way that warrants suspension or permanent exclusion from the Website.

9. USE OF PLAYER ACCOUNT

Each player may register and maintain only one (1) personal account.

If a player opens multiple Player Accounts, the Casino may, at its sole discretion, close all such accounts and cancel any payouts to the player. The player must not share access to their Player Account or permit any third party (including, without limitation, minors) to use the Website.

Any returns, winnings or bonuses obtained or accumulated while a Duplicate Account was active may be recovered by us, and players agree to repay to us on demand any such funds withdrawn from the Duplicate Account.

The Website is provided for personal use only and must not be used for any commercial or business purpose.

You are responsible for maintaining your account and ensuring your personal details remain current and accurate.

We reserve the right to telephone the number recorded in your user account where, at our discretion, this forms a necessary component of the KYC process. Access to the account and/or the ability to perform actions on the account may be restricted until verification is completed. We will take reasonable steps to contact you regarding a withdrawal request; however, if we cannot reach you (by email or phone) within two (2) weeks from the withdrawal request date, your account will be locked on the basis that you have not completed the KYC process.

10. ANTI-FRAUD POLICY

The Company maintains a stringent anti-fraud policy and employs a range of anti-fraud tools and methods. Where a player is suspected of fraudulent conduct, including (without limitation):

  • colluding with other players in any manner;
  • developing or using strategies intended to obtain unfair winnings;
  • engaging in fraudulent conduct against other online casinos or payment service providers;
  • initiating chargebacks on credit card transactions or disputing payments made;
  • opening two or more accounts;
  • low-risk roulette play where the player places equal stakes on black/red or even/odd covering 25 or more of the 37 numbers on the table. (Bets on black/red alone cover 36 of 37 possible numbers);
  • any other form of cheating;

or where the player becomes bankrupt in their country of residence, the Company may, at its sole discretion, terminate the Player Account and withhold and/or cancel any payouts. This determination is made at the Company’s discretion, and the player may not be notified of, or provided with, the reasons for such action. The Company also reserves the right, and may be required, to report the player’s fraudulent conduct to relevant regulatory authorities.

Where a chargeback occurs on an account, the casino reserves the right to:

  • charge the player an amount equal to the player’s available balance to compensate for damages and expenses incurred as a result of the chargeback;
  • pursue additional damages and financial losses by contacting the player using the registration details provided (including phone, email, etc.);
  • close the player’s personal account and/or void any and all winnings obtained as a result of the act or attempted act.

The Casino applies a zero-tolerance approach to advantage play. Any player who attempts to exploit welcome offers or other promotions acknowledges that the Company may void bonuses and any winnings derived from those bonuses for any of the following reasons:

  • use of stolen cards;
  • chargebacks;
  • opening more than one account to obtain an advantage from promotions;
  • providing inaccurate registration information;
  • submitting falsified documents;
  • any other conduct that may harm the Casino.

The Casino reserves the right to close your Player Account and refund the remaining balance to you (less any applicable withdrawal fees) at the Casino’s absolute discretion, without prior notice and without any obligation to provide reasons.

In order to confirm a player’s account, the Casino may require verification documents (including ID, payment method evidence, utility bills, etc.) provided in the Latin or Cyrillic alphabet. Where a player is unable to supply documents in the above alphabets, the Casino reserves the right to require video verification, during which the player must present their documents.

The Casino reserves the right to withhold payments where there is suspicion or evidence of manipulation of the Casino’s systems. Criminal proceedings will be initiated against any user or any other person(s) who has/have manipulated, or attempted to manipulate, the Casino system. The Casino also reserves the right to discontinue and/or amend any games or events offered on the Website.

If you become aware of any potential software error, defect, or incompleteness, you agree not to exploit it. You further agree to notify the Casino immediately of any such error or incompleteness. If you do not comply with these obligations, the Casino is entitled to full reimbursement of all costs arising from the error or incompleteness, including costs connected with the relevant issue and any losses resulting from your failure to notify.

Each deposit must be wagered three (3) times on slot games and ten (10) times on other game types (including table games, roulette, video poker, etc.). This means you must place bets equal to three (3) times the deposit amount before a withdrawal of funds associated with that deposit becomes available. Where multiple deposits are made without any gaming activity, the player must wager the combined total of those deposits before any withdrawal. If these requirements are not met, the Casino may, at its sole discretion, charge a fee for processing the deposit and withdrawal.

We will make reasonable efforts to contact you regarding your withdrawal request; however, if we are unable to reach you (by email or phone) within two (2) weeks from the date of the withdrawal request, your account will be locked on the basis that you have not successfully completed the KYC procedure. Any player winnings—whether obtained through bonus play or real-money play—may be confiscated if the player does not provide all required KYC information in full within forty (40) days from the date of the request.

The Casino is not a financial institution and must not be regarded as such. No interest will accrue on your account, and no conversion or exchange services (including fiat-to-crypto exchange) will be provided at any time.

11. DEPOSITING

The Website provides a range of payment options, including VISA and MasterCard credit and debit cards, as well as various alternative payment methods.

Contact our support team at [email protected] to ask which payment methods are most suitable for your country of residence.

Third-party payments are not permitted. You must only deposit using a bank account, bank card, e-wallet, or other payment method registered in your own name. If, during security checks, we determine that you have breached this requirement, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not liable for any funds lost where deposits were made from third-party accounts.

Please note the minimum deposit amount is €20 or the equivalent. The maximum deposit amount depends on the payment method selected and will be displayed when you choose the payment method.

Please be aware that, due to the characteristics of cryptocurrencies, deposit limits cannot be applied to deposits made via the CoinsPaid payment system. If you wish to restrict your gambling activity in the Casino, please use another available method.

12. WITHDRAWAL POLICY

The minimum withdrawal amount is €20 or the equivalent. The maximum withdrawal amount depends on the payment method used. Where the requested amount exceeds the limit of a particular payment system, the withdrawal will be processed in instalments.

The Casino reserves the right to request verification documentation before processing your withdrawal (including ID, payment method evidence, utility bills, etc.) in accordance with standard KYC (Know Your Customer) procedures, even if you have previously provided similar or other documents, and may hold any refunds for the time required to verify your identity. If you provide false or incomplete Personal Data, the Casino may refuse the withdrawal and close the Player Account, and you will be notified by email. The Casino may be required to report player actions to the relevant regulatory authorities.

The Website supports payouts via Original Credit Transfer (OCT) for Visa and via Payment Transfer for Mastercard. Additional conditions apply: the relevant card must not be a corporate credit card, and it must be issued in a supported country.

Please note that, even in supported countries, the Casino cannot guarantee that credit card transactions will be successfully processed in every case, as issuing banks may block or decline such transactions at their own discretion.

The Website’s internal operating currency is Euro. Accordingly, if you transact in another currency, the amount charged to your credit card may be slightly higher than the amount shown at the time of the transaction due to currency conversion by your bank and/or the Casino’s payment processing system.

In principle, all Bank Transfer withdrawals are processed within three (3) banking days. Please note that you cannot request a Bank Transfer for USD withdrawals.

You acknowledge that bank transfer withdrawals may, in exceptional circumstances, incur additional fees charged by intermediary banks. These fees are outside the Casino’s control and, based on our experience, are generally limited to the equivalent of EUR 16.

The Casino applies the following maximum withdrawal limits:

4,000 EUR or equivalents per day; with the casino day starting at 00:00 and ending at 23:59 UTC (Coordinated Universal Time).

10,000 EUR or equivalents per week; starting from the first successful payment sent to You during this week;

30,000 EUR or equivalents per month; starting from the first calendar day of the month;

All progressive jackpot winnings will be paid in full.

Finally, please remember that the Casino is not a financial institution. Accordingly, your account will not earn interest and no conversion or exchange services will be offered at any time.

13. REFUND POLICY

A refund request will only be considered if it is submitted within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days where a Player claims that another person has accessed their Player Account.

If you have funded your account by Credit Card, we reserve the right to pay withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total deposited amount, any remaining balance will be paid using one of our available alternative methods.

Before any refund is processed, all bonuses and winnings in your balance will be deducted prior to calculating the refundable amount.

Where any Credit Card purchases are deemed to present an unacceptable security or legal risk by our payment processors or by the Casino, we will initiate refunds for all such transactions back to the Credit Card and notify the relevant authorities and parties.

Any costs incurred in connection with the refund process are payable by the player.

Contact our support team at [email protected] to enquire about refund eligibility. The documents required to proceed with a refund include (please note additional documents may be requested): a photo of your ID, a photo or screenshot of the payment method, and a photo or screenshot of a document confirming your current address. We reserve the right to call the telephone number listed in your user account, which may, at our discretion, form a necessary part of the KYC process. Withdrawals may be suspended until the account is fully verified. We will make reasonable efforts to contact you regarding the withdrawal of funds; however, if we cannot reach you (by email or phone) within two (2) weeks from the date of the withdrawal request, the account will be locked as you have not passed the KYC procedure. In principle, all refund payouts are processed within five to seven (5–7) banking days.

14. DORMANT ACCOUNTS

A Player Account will be considered inactive (dormant) if the player has not logged in or logged out for twelve (12) consecutive months. If your Player Account is classified as inactive, the Casino reserves the right to charge a monthly administration fee of €25 or the equivalent in another currency (or, if lower, the remaining balance of your account), provided the account balance remains positive.

You authorise the Casino to deduct this fee from your Player Account at the beginning of the month following the date your account is deemed inactive, and at the beginning of each subsequent month while the account remains inactive. The Casino will cease deducting the fee if the balance reaches zero or the account is reactivated.

15. EXPIRY PERIOD

You agree that any claim and/or cause of action arising from, or relating to, these Terms and Conditions or any service provided by the Casino must be commenced within one (1) year from the date the claim or cause of action arose.

16. COMPLAINTS

You may contact our customer service team in accordance with the instructions on the Website to submit complaints regarding our services.

Complaints are managed by the support department and escalated within the Casino’s organisation where support staff do not resolve the matter immediately. You will be kept reasonably informed of the status of your complaint.

The Casino will only acknowledge a complaint lodged by the account holder. You must not assign, transfer, hand over, or sell your complaint to any third party.

The Casino will reject a complaint if it is referred to, or pursued by, a third party rather than the original account holder.

In the event of a dispute, you agree that server logs and records will be determinative for the purpose of resolving any claim. You further agree that, in the unlikely event of a discrepancy between the outcome shown on your screen and the game server result, the outcome recorded on the game server will prevail. You acknowledge and agree that our records are conclusive in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of that participation.

Where we need to contact you in relation to a dispute, we will do so using the contact details recorded in your Player Account.

17. NON TRANSFERABILITY

You may not assign, pledge, or otherwise transfer, under any title whatsoever, any claims against the Casino arising from these Terms and Conditions, use of the Website, or participation in the Games, without the Casino’s consent. This restriction is intended to operate as a non-transferability clause pursuant to article 83 paragraph 2 of book 3 of the Civil Code, and covers the transfer of any assets of value of any kind, including (without limitation) ownership of accounts, winnings, deposits, bets, rights and/or claims associated with such assets, whether legal, commercial, or otherwise. This prohibition also extends to, and includes (without limitation), any encumbrance, pledging, assignment, usufruct, trading, brokering, hypothecation and/or gifting, whether in cooperation with a fiduciary or any other third party, company, natural or legal person, or entity, in any manner whatsoever.

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