RESPONSIBLE GAMING
GENERAL
Online casino gaming should always be approached as a form of entertainment. That said, a proportion of players may find it difficult to maintain control while gambling. Before you begin, it is essential to understand that gambling must never be treated as a way to earn income or as a solution for repaying debts. It is also sensible to monitor, on a daily basis, both the time you spend and the money you use at an online casino.
If you believe you are starting to spend more than you can reasonably afford, or if gambling is beginning to disrupt your usual day-to-day activities, we strongly recommend taking steps designed to help—such as applying Personal Limits to your gambling, choosing Self-Exclusion, and seeking assistance and support from trusted independent organisations.
PERSONAL LIMITS
To support responsible gambling, we provide a Personal Limits function. This allows you to set limits on the amounts you deposit, lose, wager, spend on a single game, or on your overall account activity. If you would like help to set up Personal Limits, please contact our support team.
You may change your limits at any time. Any reduction to a limit takes effect immediately. However, an increase will only be applied after email confirmation and only once the existing limit of the same type has expired, to help prevent impulsive decisions. If you need further guidance regarding Personal Limits, please contact our support team at [email protected].
Deposit Limit
A cap on the amount you can deposit per day, per week, or per month.
Loss Limit
A cap on the amount you can lose in the casino per day, per week, or per month. Please note that the loss calculation is based on the initial deposit amount, not on any winnings generated from that deposit. For example, if you deposit €50, set a Loss Limit of €10, and then win €1,000, you may still lose more than €10 from the €1,000 balance because the Loss Limit is calculated by reference to the initial deposit rather than the winnings.
Wager Limit
A cap on the total amount wagered per day, per week, or per month.
Cooling-Off Limit
You may set a Cooling-Off Period for a specified duration. While this limit is in force, you cannot make deposits to the Casino and you will be excluded from all promotional offers; however, you may withdraw any remaining funds during this period. The Cooling-Off Period is applied to your account immediately. Once it ends, your account will be automatically reactivated.
Self-Exclusion Limit
You may set a Self-Exclusion Limit for a specified duration. When you do so, your Player Account will be disabled immediately and you will be excluded from all promotional offers for the selected period. While the limit is active, you will not be able to deposit or withdraw funds. Once it ends, your account will be automatically reactivated.
Session limit
You may restrict the amount of time you spend gambling. This restriction takes effect immediately. If you reach the limit, you will be automatically logged out of your account. You can set the limit for a period from 6 to 1000000 minutes.
SELF-EXCLUSION BY REQUEST
You may also contact our support team at [email protected] to advise us of your decision to stop gambling on the Website for a specified or indefinite period. We will take all necessary steps to block access to your account and to ensure you do not receive any promotional communications.
If you are self-excluded from the casino, you will not be able to log in to your account or request a withdrawal of any remaining balance. After self-exclusion is applied, please contact our support team at [email protected] to initiate the withdrawal of any remaining balance. Our support team will respond within a reasonable timeframe with withdrawal information and will assist you through the process.
Please note that an active self-exclusion does not exempt you from any verification procedures where the casino requires them in order to process funds.
If you are self-excluded from the casino for an indefinite period, any remaining balance will be paid out in accordance with the casino limits. If you are self-excluded for a definite period, any remaining balance will be paid out in accordance with the casino limits after the self-exclusion period ends.
EXTERNAL HELP
You may contact any of the following organizations for consultation and support:
Gamblers Anonymous
GamCare
Gambling Therapy
PROTECTION OF MINORS
The Casino accepts only players who are at least 18 years of age and uses all available methods to prevent minors from registering and playing on our Website. The Casino reserves the right to request proof of identity and, where a player has not reached the legal age to gamble, access to the Website will be refused immediately.
Nevertheless, we acknowledge that due to the accessibility and nature of the internet, individuals under the legal age may still be able to register and gamble at an online casino. For this reason, we strongly encourage parents and guardians to take an active role in preventing children from accessing gambling websites. Specialised software may assist with this. For further information, please visit:
CyberPatrol
GamBlock®
Solid Oak Software
Net Nanny