Privacy Policy

1. Introduction

Richardcasino.com is committed to protecting your privacy and securing your personal information. This Privacy Policy sets out, in detail, how we collect, handle, use, and disclose your data in strict accordance with applicable data protection legislation. We manage your information in a responsible, transparent, and secure manner, ensuring your privacy and rights are consistently respected.

2. What types of personal information do we collect?

Account Registration Data: Full name, date of birth, identification documents, residential address, email address, and contact details.

Financial & Transactional Data: Bank account details, payment card information, deposits, withdrawals, and winnings.

Gaming Data: Gameplay activity, betting history, and preferences.

Technical Data: IP address, geolocation, and device information.

Identity Verification Data: Official documents used for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.

Other Data: Information required to provide gaming services.

3. How We Collect Your Personal Data?

We collect personal data through a range of methods:

Directly from You – When you register an account, participate in gameplay, or contact our customer support team, you provide personal information voluntarily.

Automated Collection – Some information is collected automatically through cookies, tracking tools, and website analytics to improve your experience and enhance our services.

Third-Party Sources – We may receive additional data from third parties, including financial institutions, regulators, and fraud prevention agencies, to support compliance and maintain security.

4. Why We Process Your Personal Data

We process personal data to deliver a safe, fair, and efficient user experience:

Account Management – Establishing, verifying, administering, and supporting your account.

Financial Transactions – Processing deposits, withdrawals, and payouts using robust security controls.

Gaming & Fair Play – Promoting responsible gambling and meeting regulatory requirements.

Legal Compliance – Complying with AML obligations and gambling laws.

Marketing & Communications – Providing promotions and updates where you have given consent.

Fraud Prevention & Security – Identifying, investigating, and preventing unauthorised activity.

Service Improvements – Refining gameplay features and improving platform performance.

5. What Legal Grounds Do We Use for Processing?

We rely on the following lawful bases when processing personal data:

Performance of a Contract – Required to deliver our services and administer user accounts.

Compliance with Legal Requirements – Necessary to meet statutory and regulatory obligations.

Legitimate Business Interests – Applied to strengthen security, improve our services, and evaluate business operations.

User Consent – Used where you opt in to marketing communications or other non-essential features.

6. What rights do you have?

You are entitled to access the personal information held within your account. Where any details are inaccurate or no longer current, you may request that they be corrected. To confirm the accuracy of amendments, we may require supporting documents.

You may also request that we delete your personal data. Please note, however, that we may be required to retain certain information under our data retention policy and/or for legal, regulatory, or operational purposes.

If you have previously consented to receive marketing communications, you may withdraw your consent at any time. Once we receive your request, we will cease sending promotional communications.

For queries or assistance with any of the above requests, please contact our support team by email at [email protected].

7. How long do we retain your data?

We keep personal data only for the period necessary to satisfy legal, regulatory, and operational requirements. In particular, financial and transaction records are retained for at least five years in line with Anti-Money Laundering (AML) regulations. This retention period supports compliance obligations and enables us to maintain required operational records. After the applicable retention period ends, your personal data will be securely deleted or de-identified.

8. How do we protect your data?

We implement a range of safeguards, including encryption and access restrictions, to protect your personal data. In the event of a data breach, we will notify impacted individuals and the relevant regulatory authorities where required by law.

9. To whom may we disclose your personal data?

We may share your personal data with:

Service Providers: Third-party suppliers that support IT services, marketing, legal advice, and other operational functions.

Regulatory Authorities: Government agencies and law enforcement bodies where disclosure is required by law.

Corporate Transactions: In connection with mergers, acquisitions, or business restructures.

Where your data is transferred outside your country, we ensure appropriate protections are in place, including contractual safeguards and/or compliance with applicable privacy standards.

10. Use of Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to assess site performance. These technologies assist us to deliver tailored content and improve functionality. You can manage or disable cookies at any time via your browser settings, giving you control over what information is collected.

11. Protection of Minors

Our services are available only to individuals aged 18 years or older. If we become aware that a minor has provided personal data, we will promptly take steps to remove that information from our systems. We are committed to safeguarding children’s privacy and preventing underage use of our platform.

12. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to reflect updates to laws, regulatory requirements, or our operational practices. Where material changes are made, we will notify users to ensure transparency and to keep you informed about how we handle your data.